Today’s hyper-connected world has seen customer expectations change at an alarming rate. Consumer empowerment in the era of digital Consumers have more […]

More than ever, competitive companies are looking for ways to enhance customer satisfaction. Amid a lot of attention on strategies to

The New Era of Customer Satisfaction In today’s fiercely competitive world, customer satisfaction is a critical competitive differentiator, not just an

Why the Distinction Matters In the world of sales and marketing, you’ll often hear two terms thrown about interchangeably: customer satisfaction

“Feedback loops are bad” is generally the rule, but it turns out they sometimes can be good. In the age of everything-created-to-please-the

Society is no longer in an “if you build it they will come” era. Today’s customers desire to engage in more

The Strategic Power of Customer Satisfaction With today’s digital market growing increasingly competitive, customer satisfaction is not just a support statistic;

In the fast paced, increasingly competitive business world we live in today, customer satisfaction becomes less of an extra and

In such a digital transformation and high-expectation world where customers demand more than being a transaction value supposed to run

Customer satisfaction is more important than ever in today competitive market place. Companies that exceed customer expectations don’t just keep loyal